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Shopping & payments

Parcel-loss and compensation scams

A fake courier claims a lost parcel and sends a phishing link for compensation or address correction.

See response steps Share this in a workshop
Two people reviewing and writing on paper beside laptops

If you have one minute

Pause, then verify independently.

Offers compensation without checking tracking

Before paying

Check tracking through the official carrier

See verification steps →

If you paid or shared details

Stop submitting the form

See response steps →

Start with these three signs

  • Offers compensation without checking tracking
  • URL does not belong to the carrier
  • Requests full card details

How the situation unfolds

  1. Contact

    Delivery texts, calls, or compensation notices.

  2. The lure

    Compensation is ready once details are updated.

  3. The demand and outcome

    A false form captures card details and codes; a small delivery fee may precede account misuse.

Verify these things before paying

  1. Check tracking through the official carrier
  2. Avoid compensation links in texts
  3. Confirm delivery with the seller

Already engaged or paid?

  1. Stop submitting the form
  2. Contact the issuer if card details were entered
  3. Save the text and report the fake URL

Contact your payment provider and local police promptly. The responsible institution must confirm whether a payment can be stopped, disputed or returned.

Keep these records

Original text
Tracking number
Phishing URL
Card transaction history

Keep originals and organise working copies. Never give strangers verification codes, banking passwords, private keys or seed phrases.

Original references

  • Singapore ScamShieldPublisher location：Singapore · EnglishOpen the original reference ↗https://www.scamshield.gov.sg/i-want-protection-from-scams/learn-to-recognise-scams/phishing-scams/
  • Hong Kong Police Anti-Deception Coordination CentrePublisher location：Hong Kong, China · Simplified ChineseOpen the original reference ↗https://www.adcc.gov.hk/zh-cn/alerts-detail/alerts-2090597267025596417.html

This page summarises public prevention guidance to help recognise methods. It is not an enforcement conclusion about a particular incident. Check the source page for its original title. Procedures and reporting routes vary by jurisdiction. Compiled October 2026.

Related situations

Fake shops and discount ads

Stolen product photos and steep discounts lure payments for missing or misrepresented goods.

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Second-hand and fake-payment scams

Buyers may receive fake goods; sellers may ship after seeing fabricated payment screenshots.

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Fake refund-service calls

A fake merchant representative uses order details to request transfers or account access for a refund.

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